Thursday, July 8, 2010

Thank You Very Much AT&T

This is a thank you to AT&T.  For over a month now, every so often our home phone will ring rather weakly.  A number will come up on our caller ID on both the phone and the television.  We pick up the phone, and no one is there!  OR, we can faintly hear two people talking. 

The Mr. finally called a cell phone number that appeared on caller ID.  It belonged to the people who live about 5 houses down from us.  She was calling their home number.  Lovely.  We have some kind of cross-over connection happening.

To top it off our home phone has had so much static we can't hear. 

Have you tried calling AT&T lately?  You can't talk to a person.  Ever.  Or if you can, it is a 25 minute wait on hold. (Seriously, who has that kind of time?)

Best thing about AT&T?  Even their calls to tell you it is "fixed" are recordings.  And it never. is. fixed.

We are three service calls in now and our phone still doesn't work!  I am so glad AT&T is so efficient.  Well, efficient at recordings.  Their service stinks.

And this is why people drop their home phone lines and use only their cell phones. 

Thank you, AT&T.  I think I am about ready to do the same!  And if you think I am paying for a month of no service and a month of no home phone working, you're nuts!  (My guess is that if I don't pay my bill, I just might hear from an actual person!)

9 comments:

margie said...

hi mrs. e. finally back visiting blogs today. we were so frustrated with the phone company that we only have cell phones now. we each have an iphone, great plan and no land line. don't even get me started on the monopolizing phone/cable companies.

holybovine said...

We've had cell phones only for several years now. Only problem is when hubby forgets to turn his ringer up or the phone on. Then I give him my "Good thing I wasn't dead along some roadside." sob story.

Hays Family 5 said...

This is the exact reason that we are no longer with AT&T. 2 summers ago they shut our service off because we hadn't paid our bill. REALLY? So that $70 bucks they had debited from our checking account didn't count as paying the bill? I cannot tell you the hours I spent ON MY CELL PHONE ('cuz my land line was shut off--duh AT&T) getting the service back on--as well as the trips and calls to the bank for proof that they had our money somewhere. It was ridiculous. And in the end? They weren't sure what happened...blahblahblah. But could they sell me this service and this service? Really? I politely said no thank you and hung up. We are no longer AT&T customers.

I do like their commercials, though. :)

Gayle said...

We have our land line through our cable company and we have no problems with it. However, today I need to call our cell phone provider and find out if there's a way to stop my daughter's cell phone from getting tele-marketer text messages. So annoying!

Mary said...

When I saw the title of your post, I thought, "uh-oh, somebody's made Mrs. E mad"!
We have AT&T for our home phone and internet, and haven't had any trouble. We've been discussing dropping our home phone just because we don't use it hardly ever.

Katie (Can't Get There) said...

What a mess. I'm sorry you have to deal with the idiots at AT&T - most companies run (barely) that way now, I think. I've been dealing with actual (car) service people today and it's not much better - I'm out $800 and my car isn't even fixed yet! Sending you happy, fixed phone vibes...

Kim said...

I can't talk inside the house on my cell phone, so I doubt I will be dropping my landline anytime soon. However, I do relate to your frustration with calling customer service of ANY kind. If it's not a computer, it's been outsourced to India.

Ragamuffin Gal said...

Mrs. E.
Thank you for giving me a chuckle just when I needed one. I think you may have great potential on last comic standing if ever you need a change of pace! <3 Katie

Dandy said...

That makes me furious and then I have to control myself when I head into the ATT store.